Powdered Sugar Shaker

If the items in your order qualify for $100 or more, your order ships FREE! Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our free shipping offer. Please note that all expedited shipping times start counting the next business day after you placed an order. The transit times shown on the website are for estimation purposes only.

Most of our items ship within 2-3 business days. However, some items may take a few more days. Please understand that delivery times are beyond our control.

USPS 

• First Class Mail - Affordable shipping for standard-sized, single-piece envelopes weighing up to 15.9 oz. Mail in 3-10 business days. Delivery date not guaranteed.
• Priority Mail - Mail in 3-5 business days. Delivery date not guaranteed.

UPS

• UPS Ground - For all 50 states of the U.S.A., plus Puerto Rico. Mail in 1-5 business days. Delivery date not currently guaranteed.
• UPS 3 Day Select - For the 48 continental of the U.S.A. ("Lower 48"). Mail in 1-3 business days. Delivery date not currently guaranteed.
• UPS 2nd Day Air - For all 50 states of the U.S.A., plus Puerto Rico. Some limitations in Alaska and Hawaii. Mail in 1-2 business days. Delivery date not currently guaranteed.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thekitsuneandco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs. We recommend using a carrier that utilizes tracking numbers, as we are not responsible for lost or damaged packages in return transit. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping charges are not refundable. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@thekitsuneandco.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send photos of the issue to info@thekitsuneandco.com.

Exceptions/non-returnable items

• CAKE BOXES and CAKE BOARDS are FINAL SALE.
• All paper goods.
• Cake candles and cake toppers.
• Gift cards.
• All sale items.
• Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@thekitsuneandco.com.

Lost package

Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the customer to locate packages or contact UPS or USPS to submit a claim. If you'd like to buy insurance for your order, please select USPS Priority Mail at checkout. The Postal Service provides up to $100 of insurance for Priority Mail packages. We require that you select a secure delivery address.

Wrong address 

If you have entered the wrong shipping address on your order, customers are responsible to locate their package. Please note that if your items are being shipped back to us, you will be responsible for any re-shipping charges. If you do not wish to have the order re-shipped to you, you will be issued a refund less the initial shipping charge.